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Refund Policy

We offer a 100% money-back guarantee in case we have not started working on your design.

To ask for a refund, please fill out the contact form on our contact page. We’ll need to verify your information, so we’ll need to speak with you to process your refund.

There are three exceptions for our money-back guarantee:

  • We can’t refund if we have sent you a design.
  • We can’t refund if we have already worked on the design(s) you requested. It does not matter if you have signed the Design Transfer Agreement or not. Once we have sent you the first draft you waive your rights for a refund and thus can no longer ask for any refunds.
  • You need to request your refund within 7 days of payment.

 

Note: As part of the refund policy, the customers asking for a refund must sign a Non-use and Indemnity Form which prohibits them from either using any of the design concepts that they receive from Graphic Market or work with any of our designers on the site for the same requirement. Only once the Non-use and Indemnity Form is signed, the refund is processed.

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